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S-4.2, r. 1 - Regulation respecting the certification of drug addiction or pathological gambling resources

Section 17
Disposition versions

Full text
17. The operator must inform all residents of their right provided for in the Act to directly file a complaint with the territory’s agency and must post in a conspicuous and accessible place the information related to the exercise of that right.
The operator must also establish and apply a procedure to assess its services, as well as a procedure for processing dissatisfactions including
(1)  the possibility for any resident of expressing dissatisfactions verbally or in writing;
(2)  the designation of a person responsible for examining the dissatisfactions expressed by residents; and
(3)  a requirement for that person to give reasons for all decisions made following the examination of dissatisfactions.
O.C. 569-2010, s. 17.
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